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Make a privacy complaint

  1. 1
    Introduction
  2. 2
    Information about
    your complaint
  3. 3
    Complaint
    details
  4. 4
    Supporting documents
    and attachments
  5. 5
    Declaration
  6. 6
    Thank you

What you should know before using this form

Use this form to make a privacy complaint to OVIC about how a Victorian public sector organisation has handled your personal information.

Before making a complaint to us it is important to read about what to do before making a complaint, our privacy complaints process, and what happens next.

How will the information I provide be used?

We use the information you provide to help us resolve your complaint. This includes contacting the organisation to notify them of your complaint, discussing the complaint with them, and collecting information about you from them.

We will usually share your responses to questions 10, 11 and 12 with the organisation.

Information you enter onto this form is stored locally, in your browser, until you submit it. If you do not submit the form, the information you enter will stay stored locally in your browser until you clear the browser cache or delete any information you entered onto the form.

We manage your personal information in accordance with our Privacy Policy.

How should I fill out the form?

The form will ask you questions about:

  • What happened?
  • Why you think your privacy has been breached?
  • How you have been impacted? and
  • How would you like your complaint to be resolved?

Please note that all questions require a mandatory answer.

It is important that you provide as much detail as you can, as this will help us understand your complaint and save time asking you for more information.

You can attach copies of relevant documents including evidence that supports your allegations, and documents showing how you have been affected and any response from the organisation.

This form will take 15 - 30 minutes to complete.

You will be emailed a copy of your submission.

Need help?

Contact us by phone on 1300 006 842 or email at privacy@ovic.vic.gov.au.

More information?

You can find more information about OVIC's privacy complaints process on our website.

Information about
your complaint

  1. Is your privacy complaint about a Victorian public sector organisation or a private entity providing a service to a Victorian public sector organisation?

    You can only complain to us about a Victorian public sector organisation or a private entity providing a service to Victorian public sector organisation. For example, a Victorian government department, a Victorian council, or a Victorian statutory authority.

Complaint
details

  1. What is your complaint about?

    In the space below, please explain how the organisation misused your personal information.

    Providing detailed information will allow us to progress your complaint in a timely way.

    You should attach any documentary evidence to support your allegations.

    Some of the things you should address include:

    • What happened?
    • Why do you believe this was inappropriate?
    • What personal information was involved?
    • How and when did you find out about this?
    10,000 characters left

  2. How have you been affected?

    It is important that the organisation knows how you have been impacted so it can remedy this.

    Some ways you could have been impacted include financial loss, emotional distress, reputational damage, embarrassment, or fear for your physical safety.

    You should attach any documentary evidence to support how you have been affected.

    10,000 characters left

  3. What would you like the organisation to do to resolve your complaint?

    This might include asking the organisation to apologise, provide an explanation, improve their processes, provide training to its staff, or pay you financial compensation.

    These outcomes should be connected and proportionate to the harm you have suffered.

    Read our Guide to Identifying Realistic Outcomes to help you formulate your outcomes.

    2,000 characters left

Supporting documents
and attachments

  1. What supporting information or documents are you attaching to your complaint?

    You may wish to include things such as:

    • Invoices (e.g. if you are seeking reimbursement); or
    • A report from your doctor (e.g. if you have suffered psychological harm).

Declaration

  1. Declaration

    Please confirm the following declarations.

Thank you

You will now receive an email with a copy of your complaint for your own records.

To find out what you can expect next from our privacy complaints process, please see our guidance on how OVIC handles privacy complaints.

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